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The store is closed. Customers still ask. Someone answers.
AI customer service watches over every conversation. It answers only from your documents and backs up every claim. When a moment calls for a person, it hands off gracefully. By morning, everything is taken care of.
Wherever your customers are, it’s there too.
One AI customer service agent covers several channels at once. Set the tone, knowledge and rules just once.
Paste one snippet, and your website gets a live helper.
No development needed. Paste it in and you’re live. Connect your order system, and when a customer asks “Where’s my order?”, it checks the real data before it replies.
It doesn’t just answer. It shows you why.
It answers only from what you give it: documents, websites, Google Drive and spreadsheets. Every answer comes with a source, down to the page number in a PDF.
…Main units carry a two-year warranty, consumables one year, from date of purchase…
Everything it looked up, laid out step by step.
Which document it read, which page, which references it used: you can see the evidence behind every reply.
Yes. Rinse gently with water that day and avoid pressing the injection area. (p. 2)
When it’s time to pass the baton, it does.
The whole conversation goes to your human team, so customers never repeat themselves. You decide what it says at the handoff, too.
Keywords
The customer mentions “complaint”, “talk to a person”, or any phrase you choose.
Mood shifts
The customer is clearly upset or asks for a person. No keyword needed.
Out of its depth
When a question goes beyond what it knows, it passes it to someone who does.
People by day, AI by night.
AI customer service stays quiet while your team is in and takes over after hours and on weekends. Or flip it and let it cover only the hours you choose. Customers often split one thought into several messages, so it waits until they’re done before it replies.
When to hand off is up to you.
Tick the moments that trigger a handoff and write what it should tell the customer. Everything follows your rules.
A friendly chat, and the booking is done.
Choose the details you need, and it asks for them one by one in a natural conversation. If the customer goes off on a tangent, it answers first, then returns to the booking.
The moment details arrive, your team knows.
When a form is complete, a notification goes straight to Slack, Google Chat, Telegram or Zalo, with the customer’s details and a link to the chat. With Social CRM, the data is also saved to the member profile.
Customer went quiet mid-chat? It remembers to check back.
Each follow-up has its own timing and wording, so it feels natural, never pushy. When the customer replies, it picks up the thread, and it won’t ping anyone in the middle of the night outside service hours.
Today’s unanswered questions become tomorrow’s answers.
Questions it couldn’t answer are gathered in one list, with similar wordings grouped together. Add the answer once and it knows next time.
Add answers right in the list, or add material to the knowledge base. The most-asked questions rise to the top.
How many customers it answered last week, how often it handed off, what customers asked most, plus one real conversation.
AI customer service handles the conversation. Social CRM remembers the person.
Each product works on its own. Together, answers get sharper, human handoffs get smoother, and every relationship stays with your company.
Data saved to members
Details customers share in the chat flow straight back to their member profile in Social CRM.
One-click human takeover
When a personal touch matters, your team continues the chat in Service Center. No one has to repeat themselves.
A different agent for each team
One for after-sales, one for VIPs. Customers with repair requests reach the one that knows repairs.
Relationships stay with you
Every conversation ties back to the same member. People may leave; the relationship stays.
Before you hand customers to AI, ask these four questions.
Will it make things up? What if it doesn’t know? Can I see it before launch? Will it cost too much?
Start your AI transformation today.
