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Wherever customers ask, you answer from one place.
LINE, Messenger, Instagram and WhatsApp messages land in one inbox. Every chat goes to the right person, the member profile sits right beside it, and AI customer service is ready to pick up first.
The right message, in the right hands.
The moment a customer asks for a person, the system checks which account they came from and which tags they carry, routes the chat to the team in charge, and assigns it to one team member. Repairs get a dedicated team, VIPs get a dedicated agent, and reassigning takes one click.
As soon as a chat is assigned, the OakMega App notifies that person’s phone, so they can pick it up even when they’re away from their desk.
Explore the App→Reported a loose nozzle last time; replacement part sent. Next contact: check it arrived. — Jason
Know who they are before you reply.
Next to every conversation: the member’s tags, forms they’ve filled in, coupons they’ve claimed, links they’ve clicked, and notes your team left. One glance before you reply, and customers never have to repeat themselves.
- Tag members right in the chat. Those tags power your next segment and routing rule.
- AI member insights sums up what this customer cares about in seconds and suggests your next reply.
- Every conversation stays on the member record. People move on; the relationship stays with your company.
Keep your go-to answers ready. Reply fast and on-message, every time.
Turn common explanations into templates and send them in one click. When a customer asks several things at once, reply to the exact message so the answer lands clearly.
Text, stickers, images and files: all four platforms, one composer.
Stop chasing updates. See the whole picture at a glance.
How many chats are waiting, who has the heaviest load, which team is busiest: the real-time dashboard shows it all. Managers can spend their time on staffing and improvement instead.
AI picks up first. People step in when it needs a human touch.
Connect AI customer service from AI Teams to the Service Center. It sees the member profile as it answers and replies from the same official account. When a customer wants a person, the AI hands the chat to your team, and you can switch the AI off and take over anytime.
Every team can have its own AI customer service that knows its work: after-sales knows repairs, VIP knows member perks.
Explore AI customer service→Invited into a customer’s group? Reply from the same place.
Once your official account joins a group, group messages flow into the back office too. Reply as the official account and send templates and files as usual. B2B groups can also be linked to companies and deals in Sales Center.
Explore Sales Center→Every service team can run things its own way.
Combine routing, tags, chatbots and AI customer service. These are the setups our customers use most.
Complaints go straight to managers
When a message mentions “refund” or “complaint”, send an apology first, tag the chat, and hand it to your complaints team.
Repairs routed by model
Add a “Request a repair” button to the rich menu, tag by product model, and chats go automatically to the matching repair team.
Self-serve FAQs first
The chatbot answers questions like opening hours and shipping fees, and passes anything it can’t handle to a person.
Covered after hours
AI customer service replies overnight. First thing next morning, your team picks up the chats that need a person.
Handoffs without repeat questions
Before taking over, review the tags, forms and the previous agent’s notes, so customers never have to explain twice.
HQ and stores, each with their own view
Each store handles only its own chats, while headquarters sees them all.
Start your AI transformation today.
