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Developers, designers, and weekend showroom visitors: how one KOHLER LINE account makes all three feel looked after
Segmented rich menus and a Booking Center show developers, designers, and consumers the content made for them, growing LINE friends by 42%.
Kevin WuCustomer Success Lead
Babies grow every week. The messages didn’t. How Huggies got to know 190,000 moms all over again
Connected to Salesforce, 13 member journeys now send messages automatically based on each due date: 200% member growth and 20% fewer blocks.
Kevin WuCustomer Success Lead
HQ’s message fell apart before it reached the dealers. How Jaguar Land Rover reconnected every touchpoint with Social CRM
Salesforce connected to the LINE Official Account, with one-click broadcasts synced across every dealer in Taiwan: 75% faster communication, 98% complete customer data, and 100+ prospects booking test drives.
Kevin WuCustomer Success Lead
2.21 million friends were reading, not replying. How Knives Out reignited engagement with LINE gamification
For a collaboration campaign, daily quests, tiered missions, social sharing, and a points leaderboard moved right into the LINE chat: 2.5 million game interactions and 250,000 unique players in the first two weeks.
Kevin WuCustomer Success Lead
Tickets sold out in seconds, and longtime fans were left outside. How Megaport Festival got to know its true fans on LINE
Rich menus, real-name wristband pickup, and segmented countdown broadcasts delivered 62% LINE friend growth and an engagement rate above 130%.
Kevin WuCustomer Success Lead
The booth was packed. Then the event ended and everyone left. How Quilter kept on-site relationships alive in LINE
5,000+ migrant workers added as LINE friends in 90 days, 80%+ survey completion, and broadcast open rates holding at 60–80%. See how a closed OMO loop turns one-off events into a community you can keep growing.
Kevin WuCustomer Success Lead
Environmental policy went out, but rarely made it into daily life. How Taiwan’s Ministry of Environment rewrote the equation with LINE games
78% of people know climate change is serious, yet only 18% have ever taken action. With a gamified LINE membership, OMO events, and connected public services, 20,000+ people joined in 113 days, 30,000 engaged, and nearly 250,000 actions were logged.
Kevin WuCustomer Success Lead
Over 4,000 financial professionals, kept in touch only by email. FPAT decided to change that
Services for CFP® and AFP certificants moved into LINE: a monthly active rate above 20%, a block rate under 6%, and 1,000 professional surveys returned in two weeks.
Kevin WuCustomer Success Lead
Once a pump left the factory, the customer was a stranger. How Kikawa Pump reconnected with technicians in the field
A B2B2C manufacturer opened up its channel black box with LINE Social CRM: 37% MAU, a block rate of just 4.58%, and 54% of friends verified their identity.
Kevin WuCustomer Success Lead
Going green isn’t a slogan. It’s a 21-day RPG. How PTS Kids got families to actually take action
A 21-day carbon-cutting quest built inside LINE: 6,504 participants, 5,500+ mission shares, a 68.5% conversion rate at the Arctic stage, and 3,000+ photos of low-carbon commutes.
Kevin WuCustomer Success Lead
When a mall gets a memory: how Park Lane by CMP turned 50,000+ LINE friends into digital members
The LINE Official Account became a gateway to everyday life: 50,000+ digital members and nearly 100,000 friends tagged by location. Inside the segmented broadcasts, OMO points, and member journeys behind it.
Kevin WuCustomer Success Lead
The right care at the right stage: how MamyPoko grew its LINE friends by 12.5%
By connecting its ERP and multiple friend sources, MamyPoko built targeted offers and automated parenting journeys around each baby’s stage of growth.
Kevin WuCustomer Success Lead
How does faith go digital? Ginhuan Taizihui passed 11,400 LINE friends with Social CRM
A redesigned online-and-offline journey for followers turned one-way announcements into two-way engagement. Followers no longer just receive updates; they join in and share.
Kevin WuCustomer Success Lead
Smart investing in one place: the Alpha Robo-Advisor LINE Official Account
An onboarding and assessment flow that often stalled became a clear, warm, real-time journey: from a fun risk quiz and segmented rich menus to fully automated member journeys, driving 400+ meaningful service touchpoints in one month.
Kevin WuCustomer Success Lead
How OKX used engagement to spark more than 120,000 clicks
Member verification, topic subscriptions, and Playground games working together: 10,000+ new friends in six weeks and 18,000+ users verified.
Kevin WuCustomer Success Lead
Shared Honors: OakMega and Two Partners Shortlisted for “Best ESG Contribution” at the LINE Biz-Solutions Awards 2025
OakMega, the Ministry of Environment (Taiwan), and PTS Kids were both shortlisted as Merit Finalists for “Best ESG Contribution” at the LINE Biz-Solutions Awards 2025, showing how technology makes sustainable action more engaging and more effective.
Kevin WuCustomer Success Lead
Struggling to Optimize Customer Service on LINE? The Customer Relationship Tool Most Worth Investing in for 2024
More and more brands have set up customer service channels on LINE, gradually taking over the workload once handled by email and in-store phone lines. OakMega helps brands run a single LINE OA, lets customers link to a specific store, and unifies customer data across branches. With flexible assignment rules plus OakMega’s exclusive agent profile photos and mobile app, brands can overcome common service bottlenecks and deliver higher-quality conversations: cross-functional teams at every level handle requests efficiently, while customers enjoy a personalized experience.
Kevin KangSDR
Building an OMO Trade Show Experience with Social CRM [2022 Meet Taipei Recap]
2022 Meet Taipei wrapped up last Saturday. In the Small and Medium Enterprise Administration's “Next Generation, Shaping the Future” pavilion, OakMega showed how Social CRM helps brands hold meaningful conversations with customers, communicate with precision, and surface high-value VIP customers. By tying product demos to a LINE Official Account flow, we used LINE to spread the word before the show, drive booth traffic during it, and keep the conversation going afterward, beyond the limits of time and place.
Howard HuangMarketing Specialist
B2B Sales: How to Use the LINE Playground Module to Acquire Customers More Efficiently
With OakMega's Playground module, B2B companies can use game rewards to attract prospects, nurture them afterward through their LINE Official Account, boost participation, collect more high-quality leads, and dramatically improve customer acquisition efficiency.
Samuel JengHead of Product
OakMega Service Center: Creating Value Beyond Imagination for the Biotech and Pharmaceutical Industry
OakMega Service Center delivers a complete customer service workflow: supervisors see every conversation, while tagging and segmented messaging help biotech and pharma brands run support more efficiently, market more effectively, and sell more, creating value beyond imagination.
Samuel JengHead of Product
How to Use Social CRM to Build an Exclusive Member Journey for Car Brands
With OakMega Social CRM, an automotive brand built an owner-centric member journey, used member journeys to strengthen customer loyalty, and used owner verification to establish VIP customers, growing sales without adding headcount.
Samuel JengHead of Product
Service Centers in Biotech and Pharma: Solving Customer Problems and Driving Sales
OakMega Service Center helps biotech and pharmaceutical service teams resolve customer issues more efficiently, raise satisfaction, and grow sales, with strong results including higher service efficiency, a leaner service team, and more revenue from service-driven orders.
Samuel JengHead of Product
OakMega 2022 Q4 White Paper: One-Stop LINE Marketing, Sales, and Customer Service Experiences with Social CRM
OakMega offers brands the most complete and cutting-edge Social CRM service, using messaging apps to build loyal VIP customer relationships and complete first-party data. Our latest white paper, “The Complete Guide to LINE Social CRM Use Cases,” walks through one-stop strategies for marketing, sales, and customer service on LINE with success stories from three industries, helping brands use resources more efficiently and maximize sales amid a wave of inflation.
Howard HuangMarketing Specialist
AI-Powered Digital Transformation for Healthcare Professional Sales: Biopharma CRM Seminar Recap
OakMega's third CRM industry seminar of 2022 took place online on September 14, continuing June's biopharma theme with strategies for building a funnel-based, integrated communication channel for healthcare professionals. This time we partnered with IBM, using its AI solutions and tools to explore how AI can be applied in biopharma and help sales teams identify high-value prospective healthcare professionals.
Howard HuangMarketing Specialist
Inside the OakMega Design Team: Building a Social CRM Identity Around “Relationships First, Purchases Second” with Color Psychology
The new “OakMega 3.0” visual identity officially launched on Monday, August 1! This year (2022) also marks OakMega’s third anniversary. We sat down with Amber & Samuel, the designers behind our new corporate identity, to talk about the jump from 2.0 to 3.0: how color psychology shaped the new logo and design elements, and how they built a Social CRM brand around “relationships first, purchases second.”
Howard HuangMarketing SpecialistStart your AI transformation today.
