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From the first store visit to every anniversary sale.
In store, online or on social, every customer carries one member card. Welcome gifts, birthday gifts and anniversary offers reach the right person at the right time.
- JoinScan in store: new friends get a welcome gift, returning friends see the latest campaignNew vs. returning friends→
- Get to know themWhat they click and buy becomes tags automaticallyMember data→
- Bring them backClaim coupons in LINE, redeem in store with a codeCoupons→
- Run campaignsLucky draws, stamp cards and referrals, no custom developmentPlayground→
- Get answersStore hours and returns, answered by AI customer service around the clockAI customer service→
One QR code per store, so you know where every member came from
Give each store, market stall or pop-up its own QR code. When customers scan to become LINE friends, the system records where they came from. The same link also splits new and returning friends: new friends get a welcome gift and a 30-second sign-up survey, while returning friends go straight to the current campaign.
Learn more→- 10% off welcome gift
- 30-sec signup survey
- Tag source store
- No repeat welcome gift
- Go to current offers
- Tag as returning
In store, online or on social: one customer, one member card
Survey preferences, favorite stores, messages clicked, coupons claimed and used: it all becomes tags in a single member profile. Your next broadcast doesn’t have to say the same thing to everyone. Send it only to the people it actually matters to.
Learn more→Welcome gifts, birthday gifts and anniversary offers, right on time
Members claim coupons in their LINE coupon wallet and show them in store, where staff enter the store’s redemption code. Usage records show who claimed each coupon and where it was redeemed. Add Member journeys, and welcome gifts for new members, birthday gifts in their birthday month and reminders before points expire all go out automatically.
Learn more→Stamp cards, lucky draws and scratch cards, with no custom development
Customers scan a QR code in store to collect stamps, and points update in LINE instantly, so they always know how many they still need and which stores they haven’t visited. Once the card is full, they redeem gifts or coupons right in LINE. Lucky draws and scratch cards can unlock only after a survey, so every interaction earns you member data.
Learn more→AI answers store hours and returns first, then hands off to your stores when a person is needed
Load store hours, addresses, return policies and member benefits into the knowledge base, and AI customer service answers on LINE around the clock. For order lookups or complaints, it hands the chat to Service Center with the conversation history and member tags attached, so customers never have to repeat themselves.
Learn more→See how they did it.
Shopping mallPark Lane by CMPWhen a mall starts to remember
Bath & kitchenKOHLERBuilders, designers, weekend showroom visitors: how one KOHLER LINE account makes all three feel looked after
Baby careHuggiesBabies grow every week, but the messages stood still. How Huggies got to know 190,000 moms all over again
Baby careMamyPokoThe right care at the right stage of growth
Brand eventsQuilterThe booth was packed, then everyone went home. How Quilter kept those connections going on LINE
The AI coworkers retail brands hire first.
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