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AI Teams
Social CRM
Social CRM overview→Member relationships across LINE, Messenger and Instagram
ProductsSocial CDPMembers, tags and segmentsService CenterEvery channel’s messages in one inboxSales CenterFrom first lead to closed dealWeb ToolsForms, bookings and gamesAppCustomer service and posting on the go
Expert servicesCustomer success serviceWith you from launch to results
Government & Integration
Government & Integration overview→One complete team for public-sector and large-scale projects
Project typesPublic-sector projectsService platforms, data hubs and AISystem integration & custom developmentCRM, ERP, data hubs and AI
Track recordSmart digital upgrade for maritime personnelMaritime and Port Bureau, MOTCHousing subsidy platformNational Land Management Agency, Ministry of the InteriorMedical data hubDepartment of Medical Affairs, MOHWIndustry analytics platformTaoyuan City Economic Development BureauAI volunteer care platform for rural communitiesMinistry of Digital Affairs
Solutions
All customer stories→Full stories from 15 brands and public agencies
Featured storiesJaguar Land Rover75% faster communicationHuggies200% member growthKOHLER90% of members taggedMinistry of Environment (Taiwan)20,000 sign-ups in 113 days
Industry scenariosManufacturingSales starts with the full customer pictureBiotech & healthcarePrecise, compliant outreach to healthcare professionalsReal estateFrom the first viewing to life after handoverAutomotiveFrom test drive to service visitsRetail brandsOne membership, in store and onlineNonprofitsTurn followers into recurring donors
Resources
Blog→Ideas on customer relationships, AI and digital transformation
CompanyAbout OakMega
Customer stories
The numbers, written by our customers.
Real results from nineteen brands and public agencies. Click any tile to read the full story.
Kitchen & bath · KOHLER
Developers, designers, and weekend showroom visitors: how one KOHLER LINE account makes all three feel looked after
Segmented rich menus and a Booking Center show developers, designers, and consumers the content made for them, growing LINE friends by 42%.
The KOHLER story→LINE friend growth
42%
of members tagged
90%
booking cancellation rate
7%
All stories
Every industry builds relationships its own way.
Filter by product or industry.
AutomotiveJaguar Land RoverHQ’s message fell apart before it reached the dealers. How Jaguar Land Rover reconnected every touchpoint with Social CRM75%faster communication
Baby & maternityHuggiesBabies grow every week. The messages didn’t. How Huggies got to know 190,000 moms all over again200%member growth
Kitchen & bathKOHLERDevelopers, designers, and weekend showroom visitors: how one KOHLER LINE account makes all three feel looked after42%LINE friend growth
GamingKnives Out2.21 million friends were reading, not replying. How Knives Out reignited engagement with LINE gamification2.5Mgame interactions
Music festivalMegaport FestivalTickets sold out in seconds, and longtime fans were left outside. How Megaport Festival got to know its true fans on LINE
62%LINE friend growth
ManufacturingKikawa PumpOnce a pump left the factory, the customer was a stranger. How Kikawa Pump reconnected with technicians in the field37%monthly active rate
Shopping mallPark Lane by CMPWhen a mall gets a memory: how Park Lane by CMP turned 50,000+ LINE friends into digital members50K+digital members
Public sectorMinistry of Environment (Taiwan)Environmental policy went out, but rarely made it into daily life. How Taiwan’s Ministry of Environment rewrote the equation with LINE games20K+people joined
MediaPTS KidsGoing green isn’t a slogan. It’s a 21-day RPG. How PTS Kids got families to actually take action
6,504participants
Brand eventsQuilterThe booth was packed. Then the event ended and everyone left. How Quilter kept on-site relationships alive in LINE5,000+LINE friends (90 days)
Professional associationFPAT (Financial Planning Association of Taiwan)Over 4,000 financial professionals, kept in touch only by email. FPAT decided to change that
2,400+certificants linked their accounts
FintechOKXHow OKX used engagement to spark more than 120,000 clicks
10K+new friends (6 weeks)
Financial servicesAlpha Robo-AdvisorSmart investing in one place: the Alpha Robo-Advisor LINE Official Account
400+meaningful service touchpoints (1 month)
Baby & maternityMamyPokoThe right care at the right stage: how MamyPoko grew its LINE friends by 12.5%
12.5%LINE friend growth
Religious organizationGinhuan TaizihuiHow does faith go digital? Ginhuan Taizihui passed 11,400 LINE friends with Social CRM
11,400+LINE friends
AutomotiveMaritime and Port Bureau, MOTC (Taiwan)PMO and technical advisory for the maritime personnel digital upgrade
5Workstreams we coordinate
AutomotiveNational Land Management Agency, Ministry of the InteriorHousing Subsidy Verification and Online Application System
1,000,000Applications to date
AutomotiveDepartment of Medical Affairs, Ministry of Health and WelfareMedical Data Integration Hub
Dozenscore systems connected
AutomotiveTaoyuan City Government Economic Development BureauIndustry analytics platform
80–100data sources aggregated automatically
Automotive"Warm Companion" projectAI volunteer care platform for rural communities
57Volunteers in the Sanxing community
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