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Finish the conversation, and the visit record is already written.
Volunteers get to spend their time with elders, not paperwork. Together with the Pingtung County Social Welfare Alliance and the Sanxing / Sichun Community Development Associations, we brought an AI volunteer care platform to Chaozhou Township, Pingtung County.
- Program
- Digital Youth T-Ambassador Program: AI applications for rural communities
- Partners
- Pingtung County Social Welfare Alliance; Sanxing / Sichun Community Development Associations
- Location
- Chaozhou Township, Pingtung County
- Entry point
- LINE: no app to download, no password to remember
Older volunteers caring for the oldest.
Taiwan became a super-aged society in 2025. Rural areas are aging even faster, and long-term care staff are badly stretched. Community care relies heavily on volunteers, many of whom are seniors themselves: older volunteers caring for even older neighbors.
Local organizations have cared for elders for years, but faced real bottlenecks: visits still recorded on paper, time-consuming volunteer management (Sanxing alone has 57 volunteers), slow case follow-up, and a heavy checking load for social workers. Our principle: technology should serve people, not make people adapt to it. No extra burden on volunteers, and no change to the habits they already have.
Open it in LINE, no new system to learn
Many rural volunteers are local seniors. Downloading an app, registering an account and remembering a password are the first hurdles for any digital tool. The platform uses LINE, which volunteers already use every day, as its entry point: tap to open and you’re signed in.
- Choose the community, then the person you’re visiting, and start recording
- Only elders assigned to that volunteer are listed, so no one picks the wrong person
- If the mic can’t be used inside LINE, it switches to the phone browser and keeps you signed in; existing recordings on the phone can be uploaded too
Record the visit, and AI organizes it into three areas
Volunteers used to write up visits from memory afterward. It took time, the detail varied, and changes in an elder’s health or needs were easily missed. Now the conversation is recorded during the visit, AI produces a transcript and organizes it into physical condition, emotional state and follow-up items.
- Tap “Create transcript and summary” and every field fills in automatically
- Every record follows the same format
- If a weak connection makes processing fail, the original audio is kept and can be resent without re-recording
AI assists, people decide
AI output can contain mistakes, and saving it unchecked could affect later care decisions. So AI results always start as a draft, and an official record is created only after the volunteer confirms. Case officers can review and correct it again in the back office.
- Volunteers can edit anything AI filled in
- Nothing is saved until they tap “Confirm and submit”
- The back office shows the summary next to the transcript, with created and last-updated times
One back office to search, so elders who need care are spotted early
Paper forms and chat messages used to be scattered everywhere, hard for case officers to pull together. Now submitted records reach the back office instantly. Officers search every visit in one place and manage the elder list and volunteer assignments together.
- Search by elder or volunteer name, community or visit date
- Key points of each summary appear right in the list, no need to open every record
- Add and edit elders, set their community and assign volunteers
Minimal disclosure of personal data, used with confidence
Visit records touch on elders’ health and family situations, and volunteers work on their own phones. The platform separates data access by role and masks elders’ names on volunteers’ phones.
- Volunteers see only their own community and the elders assigned to them
- Elders’ names are always masked on volunteers’ phones (e.g. Mrs. Chen ****), in history records too
- Case officers sign in with a one-time email code, with a new code required after too many wrong attempts; sessions time out automatically, and deletions need a second confirmation
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