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Customers won’t wait for you to get back to your desk. So you don’t have to.
Customer service, member data and posts, all in your pocket. On iOS and Android, synced with desktop in real time.
A message comes in. Your phone knows first.
A customer messages you, a chat gets assigned to you, a status changes — your phone tells you right away. No more keeping a laptop open to watch the queue.
- Every message a customer sends in a service chat triggers an instant alert.
- When the status, team or assignee changes, managers stay in the loop too.
- Get everything, or only specific teams. Your call.
If it works on desktop, it works on your phone.
Service chats from LINE, Messenger, Instagram and WhatsApp line up in a single list in the App, just like on desktop. Tap to reply, mark it resolved, or hand it to the right person.
Before you reply, know who you’re talking to.
Open the member card right inside the chat to see tags, profile details and messaging channels at a glance. Something missing? Update it from your phone.
- Add or remove tags, or create a new one on the spot.
- Notes are shared with desktop, so what the store writes, HQ customer service can see.
Coming Sat 2 PM with family to try mattresses. Prefers firm. — Amy, store
Need an announcement at the event? Schedule it from your phone.
Create, edit and schedule LINE posts in the App, for all your LINE friends or a specific segment. Links turn into tracking links automatically, so every click lands on the member’s profile. Once it’s live, check performance on your phone too.
Segmented broadcasts→Before you get to the office, check the numbers.
Member count, tagging rate and weekly active members, up or down against last week. Plus which chatbots and tracking links get the most clicks. Open the App and it’s all there.
Multiple brands, one App.
Sign in to see every workspace you can access, and switch between HQ, stores and sub-brands in one tap. Available in Traditional Chinese, English, Japanese and Thai, matching your dashboard language.
Made for the people who aren’t at a desk.
Stores, sales, managers and marketing each use it their own way.
Stores & counters
Reply from behind the counter. One look at the member card tells you it’s a regular.
Field sales
Answer customers between visits, and jot down what you talked about in the notes.
Service managers
Get notified the moment a chat is assigned or its status changes, so you always know who’s on it.
Marketing
Need a last-minute announcement at an event? Pick up your phone and schedule it.
Start your AI transformation today.
