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AI Teams
AI Teams overview→AI coworkers that work from your company’s own knowledge
ProductsAI coworkersTake on internal work and deliver on timeAI OfficeManage your whole AI teamAI customer serviceAnswers customers around the clock
Get startedFDE onboarding serviceEngineers wire AI into your workflow
Social CRM
Social CRM overview→Member relationships across LINE, Messenger and Instagram
ProductsSocial CDPMembers, tags and segmentsService CenterEvery channel’s messages in one inboxSales CenterFrom first lead to closed dealWeb ToolsForms, bookings and gamesAppCustomer service and posting on the go
AIAgentic CRMIn-app AI, MCP and APIs
Expert servicesCustomer success serviceWith you from launch to results
Government & Integration
Government & Integration overview→One complete team for public-sector and large-scale projects
Project typesPublic-sector projectsService platforms, data hubs and AISystem integration & custom developmentCRM, ERP, data hubs and AI
Track recordSmart digital upgrade for maritime personnelMaritime and Port Bureau, MOTCHousing subsidy platformNational Land Management Agency, Ministry of the InteriorMedical data hubDepartment of Medical Affairs, MOHWIndustry analytics platformTaoyuan City Economic Development BureauAI volunteer care platform for rural communitiesMinistry of Digital Affairs
Solutions
All customer stories→Full stories from 15 brands and public agencies
Featured storiesJaguar Land Rover75% faster communicationHuggies200% member growthKOHLER90% of members taggedMinistry of Environment (Taiwan)20,000 sign-ups in 113 days
Industry scenariosManufacturingSales starts with the full customer pictureBiotech & healthcarePrecise, compliant outreach to healthcare professionalsReal estateFrom the first viewing to life after handoverAutomotiveFrom test drive to service visitsRetail brandsOne membership, in store and onlineNonprofitsTurn followers into recurring donors
Resources
Blog→Ideas on customer relationships, AI and digital transformation
Blog topicsAI Frontier34 articles in ChineseMarketing strategy69 articles in ChineseSuccess stories31 articles in ChineseCRM Academy2 articles in ChineseProduct features36 articles in ChineseLINE playbook38 articles in ChineseLife in OakMega17 articles in Chinese
Docs & companySocial CRM docsHow every feature worksAI Teams docsSet up AI coworkers and AI customer serviceAbout OakMegaRelationships first. Sales follow.
CompanyAbout OakMega
AI Teams · AI Office

Open the door. See who’s busy at a glance.

AI Office is where you run your whole AI team. See who’s working and what needs your call at a glance, and decide here who to hire next, what they can spend and who can use them.

Contact usMeet the AI coworkers
AI Office·Tue 10:305 on duty
Done today23
Served148
Needs your call2
AI Team
Oaky · Admin assistantWorking
Leo · Sales assistantTo review
Mia · Marketing specialistNew reply
Quinn · QC assistantNeeds your call
AI customer service
Ava · AI customer service
LINE Official Account, website
Online
Replied to 148 customers today3 new questions saved for you to answer
Overview

No need to ask around. Status is right on the card.

AI coworkers and AI customer service share one page. Click anyone to open their profile.

Working

They work in the background, so you can close the page and get on with your day.

Needs your call

When something needs judgment, they stop and ask you instead of guessing.

New reply

The job is done and the result is waiting for you in the chat.

A day with the team

From the first email of the morning to the last customer at night.

Each AI coworker handles their own work. Anything that needs judgment waits for you, and every handoff goes through you or your group chat. Nothing gets decided behind your back.

AvaOakyLeoMiaQuinnYou
07:50Answered “What proof do I need for a warranty claim?” with page 2 of the terms
08:30Read all 18 new emails and turned them into today’s 5 to-dos
09:00Needs your callChecked 42 inspection records and flagged 2 anomalies
09:40YouIn the sales group: “@Leo, list customers who asked about warranty last week”
10:00Wrote two versions of each of next week’s three posts
10:15Needs your callPrioritized the leads and drafted 3 follow-up emails
15:30YouReviewed the follow-ups and confirmed the 2 anomalies
17:30Every AI coworker writes up today’s work journal, ready for you first thing tomorrow
21:40Took 2 bookings after hours and alerted the front desk group
  1. 07:50AvaAnswered “What proof do I need for a warranty claim?” with page 2 of the terms
  2. 08:30OakyRead all 18 new emails and turned them into today’s 5 to-dos
  3. 09:00QuinnNeeds your callChecked 42 inspection records and flagged 2 anomalies
  4. 09:40YouIn the sales group: “@Leo, list customers who asked about warranty last week”
  5. 10:00MiaWrote two versions of each of next week’s three posts
  6. 10:15LeoNeeds your callPrioritized the leads and drafted 3 follow-up emails
  7. 15:30YouReviewed the follow-ups and confirmed the 2 anomalies
  8. 17:30Whole teamEvery AI coworker writes up today’s work journal
  9. 21:40AvaTook 2 bookings after hours and alerted the front desk group
Hiring

Write a profile card, and your new AI coworker starts work.

Describe what they own, how they work and how they sound. Not sure where to start? Let AI draft it for you. On day one, they’ll email you to introduce themselves.

Hire a new AI coworker
Name
Penny
Role
Quote assistant
Department
Sales
Works in
LINE group
What Penny handles and how
When a salesperson lists the items to quote, Penny pulls prices and specs from the price list and drafts the quote. Sales sets the final price.
Not sure what to write? Let AI draft itPut Penny to work
Role library

Twelve examples. Or build your own AI coworker.

These are common roles to start from. You can write the name, responsibilities and way of working to fit your needs. Pick one to see what they do, what they aim for and how their day goes.

Build your ownYou write the name, role and way of working
AvaCustomer service agent · Customer Serviceava.yourco@oakxgen-mail.com
Goal

Every customer question gets answered, any time

Can start today
What they do
  • Answers common questions with sources
  • Logs unanswered questions
  • Spots frustration and hands off
A day on the job
  1. 00:30Answers “Are you open on Sundays?” after midnight
  2. 09:00Logs the two questions she couldn’t answer last night
  3. 14:20A customer asks for the third time — hands off to the support team
  4. 18:00After hours, lets customers know when someone will reply
1 / 12
RitaAppointment coordinator · Customer Servicerita.yourco@oakxgen-mail.com
Goal

Every booking comes in with complete details

Can start today
What they do
  • Collects booking details
  • Takes bookings after hours
  • Follows up with quiet customers
A day on the job
  1. 10:12Collects a test-drive slot and contact details
  2. 10:13Notifies the showroom’s Slack channel
  3. 21:40Logs a follow-up visit booked after hours
  4. 22:05No reply from a customer — follows up an hour later
2 / 12
OwenAfter-sales specialist · Customer Serviceowen.yourco@oakxgen-mail.com
Goal

Customers never have to explain a repair twice

Can start today
What they do
  • Answers warranty and process questions
  • Collects repair details
  • Hands off to after-sales
A day on the job
  1. 08:50Answers “What proof do I need for warranty?”
  2. 11:30Collects model, purchase date and fault details
  3. 11:31Hands the full conversation to the after-sales team
  4. 16:00Reads a customer’s photo of a part and answers
3 / 12
LeoSales assistant · Salesleo.yourco@oakxgen-mail.com
Goal

Every inquiry gets followed up to the end

Can start today
What they do
  • Organizes lists and records
  • Drafts quotes and follow-ups
  • Sends follow-up reminders
A day on the job
  1. 09:00Tidies up yesterday’s inquiry list
  2. 09:40@mentioned: list last week’s warranty inquiries
  3. 10:15Drafts 3 follow-up emails for your review
  4. 17:30Writes today’s work journal
4 / 12
DeanDealer liaison · Salesdean.yourco@oakxgen-mail.com
Goal

Dealers always get the same answer as head office

Can start today
What they do
  • Answers product and spec questions
  • Keeps HQ’s message consistent
  • Cites catalog sources
A day on the job
  1. 08:40Answers specs and compatible models for a new product
  2. 10:15Cites the page in the latest catalog
  3. 15:00Passes pricing and contract questions to sales
  4. 19:20Keeps answering dealers after hours
5 / 12
PennyQuotation assistant · Salespenny.yourco@oakxgen-mail.com
Goal

Sales gets accurate quote drafts faster

Can start today
What they do
  • Looks up prices and specs
  • Drafts the quote
  • Lists items to confirm
A day on the job
  1. 09:20@mentioned: Client A needs a quote for 3 models
  2. 09:35Checks the price list, saves a draft to the shared folder
  3. 11:00Flags two items missing from the price list
  4. 16:40Compiles this week’s quotes sent
6 / 12
MiaMarketing specialist · Marketingmia.yourco@oakxgen-mail.com
Goal

Weekly posts and campaigns never stall at the first draft

Can start today
What they do
  • Writes drafts and options
  • Compiles performance data
  • Pitches ideas
A day on the job
  1. 09:00Compiles last week’s post performance
  2. 10:00Writes two versions each of next week’s three posts
  3. 15:00Lists three campaign ideas for the upcoming holiday
  4. MondaysSends last week’s performance report
7 / 12
OakyAdmin assistant · Operations & Adminoaky.yourco@oakxgen-mail.com
Goal

The team spends less time sorting email and files

Can start today
What they do
  • Reads email, lists to-dos
  • Builds tables, drafts replies
  • Schedules reminders
A day on the job
  1. 08:30Reads 18 new emails, turns them into 5 to-dos
  2. 10:00Turns meeting notes into a table
  3. 14:00Flags contracts expiring next week
  4. 17:30Writes today’s work journal
8 / 12
NewtonFinance operations specialist · Operations & Adminnewton.yourco@oakxgen-mail.com
Goal

Every account reconciles, and every number has a source

Can start today
What they do
  • Finds the line that doesn’t match
  • Fills in public records
  • Compiles figures with sources
A day on the job
  1. MondaysReconciles last week’s contracts and invoices
  2. 10:00Lists 3 unpaid items, with sources
  3. 14:00Fills in public registry data for new clients
  4. 17:00Prepares the weekly report for the finance lead
9 / 12
HanaRecruiting coordinator · HRhana.yourco@oakxgen-mail.com
Goal

The hiring team saves its time for interviews

Can start today
What they do
  • Screens applicants
  • Drafts invitations
  • Writes weekly reports
A day on the job
  1. 09:30Sorts yesterday’s new applications
  2. 11:00Groups them into three tiers by job criteria
  3. 15:00Drafts interview invitations
  4. FridaysSends this week’s recruiting report
10 / 12
QuinnQC assistant · Manufacturing & QCquinn.yourco@oakxgen-mail.com
Goal

Problems are caught before anything ships

Can start today
What they do
  • Checks specs, finds anomalies
  • Lists the evidence
  • Compiles reports
A day on the job
  1. 09:00Checks 42 inspection records
  2. 09:05Flags 2 out-of-spec records that need your call
  3. 13:00Drafts this week’s quality report
  4. 17:30Writes today’s work journal
11 / 12
TheoTechnical support · Manufacturing & QCtheo.yourco@oakxgen-mail.com
Goal

Technical questions on site get answered right away

Can start today
What they do
  • Answers specs and error codes
  • Cites manual page numbers
  • Hands off to engineers
A day on the job
  1. 07:50A technician asks what error code E-21 means
  2. 07:51Shares the fix from page 38 of the service manual
  3. 13:10Reads a customer’s machine photo and answers
  4. 17:40Hands on-site issues to an engineer
12 / 12
Budget & access

Give them access. Set the limits.

What they spend and who can use them stays in your hands.

You set the budget

Every AI coworker has their own spending limit, and you can see who used what at a glance.

Spend this monthEach has their own limit
Ava64%
Oaky38%
Leo45%
Mia22%
Quinn30%
You choose who can use them

Decide who can assign work and who can change settings, just like sharing a cloud doc.

Share “Oaky”
Add people or departmentsAdd
Y
You
Hired Oaky
Owner
W
Mr. Wang
Can change settings
Manager
O
Operations
Can assign work
User
How we use it

Our first customer was us.

Product, projects, engineering and finance: every team at OakMega works alongside AI coworkers. Everyone below is an AI coworker. What we offer you is the way of working we rely on every day.

Margaret
Margaret
Product manager

Gets the right answer fast to “Can we build it?” and “Is this a bug?”

Barbara
Barbara
Project manager

Keeps every project’s progress and to-dos visible to everyone

Maxwell
Maxwell
Project engineer

Checks whether custom requests are feasible before anyone commits

Euler
Euler
Backend engineer

Catches backend bugs before release day

Hopper
Hopper
Frontend engineer

Reviews PRs daily so every front-end release goes out smoothly

Hedy
Hedy
Assistant

Takes care of announcements, lunch orders and lookups

Newton
Newton
Finance & operations

Reconciles accounts and fills in data, with a source for every number

Your AI coworker
Start with one→
Finance & operations · Newton

He lays the issues out. We make the decisions.

Newton is our AI coworker. He reconciles accounts, fills in missing data and writes weekly reports, citing the source of every number. He confirms before changing records and checks for duplicates before creating a new customer. Every judgment call stays with the team.

Newton’s story→
October reconciliationNewton · Mondays
CustomerAmountStatus
Company A120,000Paid
Company B86,500Unpaid
Company C42,000Paid
Company D210,000Missing docs
Every line links to its source
Contact us

Start your AI transformation today.

They chose OakMega