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A friend or follower is more than a number.
From LINE to Messenger, Instagram and WhatsApp, every click, form and conversation stays with the member. You remember every customer, and they feel remembered.
One member profile that follows every step.
Social CRM goes deepest on your LINE Official Account and connects Facebook, Instagram and WhatsApp too, turning friends into members you recognize. From the first QR scan to a renewal booking, every action stays with the same person, so your next message lands better.
- Mar 2Scans a QR code in store, adds you as a friend and gets a welcome giftNew vs. returning friends→
- Mar 5Three days later, receives product care tipsMember journeys→
- May 18Clicks a broadcast about new sofasAuto-tagging tracking links→
- Aug 9Fills in a form to register the warrantyOakMega Forms→
- Oct 21Asks about an extended warranty: AI customer service replies first, store staff take overService Center→
- Nov 15Books a Saturday store visit to renewBooking Center→
More friends every year, but no closer relationships?
It’s where most brands end up after a few years on social and messaging apps. The problem isn’t sending too little. It’s not knowing who you’re talking to.
Lots of friends, no idea who’s who
Every friend gets a member card: tags, clicks, forms and chats, all at a glance.
Blast messages only, and blocks keep climbing
Segment by tags and behavior so the right people get the right message at the right time.
Chats scattered across apps and personal phones
LINE, Messenger, Instagram and WhatsApp conversations, all in one Service Center.
The campaign ends, and the list disappears
Sign-ups, prize draws and coupons stay on the member record, ready for your next campaign.
Every message gets an answer.
One-to-one chats from LINE, Messenger, Instagram and WhatsApp land in a single inbox. Tags route each one to the right team, with the member profile right beside the chat. Add AI customer service and AI replies first; a person can take over in one click.
Explore Service Center→Run a campaign without calling an engineer.
Forms, bookings, coupons and members-only pages, plus games like grid draws, prize wheels and big-screen raffles. Customers open them right inside LINE, and every participant is tagged automatically.
Explore Web Tools→Every sales thread ties back to one record.
Link companies, contacts, LINE groups and deals. Reps and managers see what stage every deal is at and what was discussed at the last visit, so handovers never drop the ball.
Explore Sales Center→Your member data, readable by AI.
In-app AI helps you analyze members and plan tags and chatbots. Service Center connects to AI customer service from AI Teams. And with the Claude plugin, open API and webhooks, outside AI and systems can work with your CRM too.
Explore Agentic CRM→Up 622 in three months. October grew the most, mostly new friends who scanned the QR code in store.
Away from your desk, still there for customers.
Store staff, counter teams and field sales can reply to customers, get assignment alerts, check member cards and notes, and schedule LINE posts — all from their phone. Available on iOS and Android.
Explore the app→Already in use. The numbers speak.
Baby care, bath and kitchen, shopping malls, manufacturing: different industries, one Social CRM, each building relationships its own way.
All customer stories→
Your Official Account sends. Social CRM gets to know.
It’s not either-or. Social CRM connects to your LINE Official Account: messages still go out from it, and all your friends stay put. The difference is that you finally know who they are, what they care about, and when to say what.
| LINE Official Account only | With OakMega Social CRM | |
|---|---|---|
| Choosing an audience | By gender, age and region, as provided by LINE | By your own tags, member data and behavior — include or exclude |
| Remembering a person | Chats stay in the Official Account chat room | Tags, forms, clicks and chats on one member card |
| Automation | Auto-reply messages | Member journeys that branch, wait and send based on behavior and timing |
| Team support | Reply in the Official Account dashboard | Route by tag to the right team, with AI customer service replying first |
| Other platforms | LINE only | Messenger, Instagram and WhatsApp chats and chatbots in the same workspace |
We hand you the tools. Then we stay.
A customer success manager who knows your brand is with you from launch day to results. Every campaign, every review — you never have to figure it out alone.
- Get the foundations rightAccount connections, tag structure, your first automation — planned together, launched together.
- Get friends talking backCampaigns, segments, member journeys. From idea to execution, someone’s right beside you.
- Let the numbers speakRegular performance reviews show what’s working and where to go next.
Start your AI transformation today.
Know every member, and say the right thing.
Friends across platforms merge into one member. Links clicked, forms filled, broadcasts read: all become tags automatically. Broadcast by segment, and let member journeys send each message at the right moment.
- Member profiles & tags→
- Behavior tracking→
- Segmented broadcasts→
- Member journeys→
Explore Social CDP→