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Taiwan supply chain

Manufacturing Is Racing to Expand Capacity. Is Your Customer Relationship Management Keeping Up? | CEO Insights
2026-08-05

Manufacturing Is Racing to Expand Capacity. Is Your Customer Relationship Management Keeping Up? | CEO Insights

In the first half of 2026, Taiwan's manufacturers entered an expansion wave rarely seen before: TSMC's net profit rose 77.4% year over year, the industrial production index climbed 22.95%, and commercial real estate transactions jumped 92%. Yet behind the capacity race, most companies still manage customer relationships (sales follow-up, dealer data, after-sales service) by hand and by memory. The more orders come in, the greater the risk that those relationships break.

Porsche TsaiCEO
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