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dreamforce

Agents Are Now on the Payroll: The Next Customer Acquisition Battle Revealed at Dreamforce 2026 | CEO Insights
2026-09-23

Agents Are Now on the Payroll: The Next Customer Acquisition Battle Revealed at Dreamforce 2026 | CEO Insights

Three signals from Dreamforce 2026: agents are turning from features into job roles, the choice of foundation model matters less and less, and Siemens now lets AI handle 100% of inbound inquiries. OakMega's CEO breaks down how AI CRM is rewriting customer acquisition for B2B and manufacturing, and how much you should let go of in 2027.

Porsche TsaiCEO
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