More and more brands have set up customer service channels on LINE, gradually taking over the workload once handled by email and in-store phone lines. OakMega helps brands run a single LINE OA, lets customers link to a specific store, and unifies customer data across branches. With flexible assignment rules plus OakMega’s exclusive agent profile photos and mobile app, brands can overcome common service bottlenecks and deliver higher-quality conversations: cross-functional teams at every level handle requests efficiently, while customers enjoy a personalized experience.

Kevin KangSDR

Turn LINE chats into games: the Playground module is here

2022-05-06

Turn LINE Chats into Games: Introducing the Playground Lottery Module

In Taiwan, almost every part of daily life can be handled through LINE, even the newly launched LINE BANK digital bank. This year's LINE Creative Day 2022 championed "cross-industry symbiosis," using LINE's low technical and operational barriers to deliver brand-customized creativity at scale. OakMega Social CRM's modules help brands make interactions with LINE friends more fun and build use cases that fit naturally into everyday life.

ILING WuProduct Marketing Manager

Know your customers' interests and build the best shopping experience

2021-08-19

OakMega SCRM + Rosetta.ai On-Site Recommendations: Know Your Customers' Interests and Build a Better Shopping Experience

The pandemic has reshaped how people live and shop worldwide. It pushed many shoppers who loved in-store experiences to buy online and became a turning point for brands and retailers to transform. OakMega helps you define your brand identity and understand your users. As consumer behavior shifts, brands are asking how to capture attention faster and shorten the time it takes customers to order.

ILING WuProduct Marketing Manager

2021-07-22

3 Keys to Solving Friend Engagement Problems with Conversational Marketing

To solve friend engagement problems on chat platforms with conversational marketing, focus on three things: a complete marketing plan, designed friend scenarios, and two-way interaction with friends. Align them with your existing marketing strategy to build a full social plan, from the welcome message for new friends to the ongoing interactions that nurture relationships, designing the friend journey step by step to extend customer LTV (lifetime value).

Howard HuangMarketing Specialist

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